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HAS Server Cannot be Reached

MEGA Partner
MEGA Partner

Hi All HOPEX Expert!

I've an Issue related to the Login Process into the HOPEX Web Front End v5.0 CP4, which is where the login process often fails and when I check through HOPEX Administration there is always the following pop-up notification (picture attached), is there any guideline or workaround to resolve this issue? kindly advise.

Thank You and regards,

Ery Eryanto 

3 Replies


What error do you get on the web front when login fails?

There was known issue similar to this one in V5 CP02 but I think this issue has been fixed now - you can check this post too.


Hi Sir @AHassan , already checked it on the Instances Menu on HAS Dashboard and the status is Running, should I check on the others section? kindly advise.

MEGA Partner
MEGA Partner


What error do you see on the Web front when the login fails ? This error in the windows client is shown when HOPEX instance is not running - can you check if the instance is running?