Unable to lauch HOPEX V5 Windows Administration.exe

[AHassan]

HOPEX V5 CP02

It is not possible to launch Administration.exe on V5 server, it shows below error.

The http instance which works fine and also on https instance, the HOPEX Web Admin console page is opening and I can setup the licenses etc. which means HAS agent and HAS server is running.

But when I try to open the Windows Administration.exe, I am getting the below error.

In setting.cfg, when I remove the “s” from https and set "noSsl": true, it works – but it doesn’t work with https. I have tried different ports but same result, why the console page is opening on the same port with https but not the administration client?

Any ideas please?

[dingalls]

Hello,

Have you tested this again in the latest CP and HF of V5 and does the issue persists or is it resolved for you?

Thanks, 

David 

[oguimard]

Hello,

This is a known issues. In some situation the communication in HTTPS between HAS and HOPEX is not working. Please raise a case to support so we can alert you when it is fixed

In the meantime we recommand to 

• have IIS in HTTPS
  • Keep port 443 as a binding
•  have communication between IIS and HAS in HTTP
  • in URL rewrite rule choose HTTP

Apply the Following settings :

1. in Settings.cfg
2. in IIS in the URL rewrite rule select "HTTP" instead of HTTPS

Settings.cfg :
{ …
  "publicAddress": "https://hopex.domain.net",
noSSL : true
…
  }}