‎03-04-2023 03:32 PM
Our login mega (hopex customizer un adminstrator profil) is locked, how can we unlocked it?
Solved! Go to Solution.
‎04-04-2023 10:07 PM
You may have to Stop the Core in HAS in V5 - then you will be able to reset the password in the Windows Admin tool using the system login
‎04-04-2023 01:01 PM - edited ‎04-04-2023 01:01 PM
Can you use "System" user in Administration.exe and change the Mega user password? it will unlock it.
‎03-04-2023 04:18 PM
‎03-04-2023 04:16 PM
We don't have other admin users. mega is the unique customizer and hopex administrator.
‎03-04-2023 04:15 PM
can you share some screenshot and more detailed operating mode to help you more.
‎03-04-2023 04:14 PM
It is't a forgot password but a typo produced several time. Furthermore, the mega user is hopex local login.
‎03-04-2023 03:36 PM
if you use forgot password you received an email that will also unlock the user
‎03-04-2023 03:33 PM
Hello,
do you have other admin users ?