If you're a MEGA HOPEX customer and want to know more about how SSO will affect your access to the MEGA Community, the HOPEX Store, or our e-learning site, please read the FAQ below.
How can new MEGA Community users register?
The Sign-In button will allow MEGA users to sign or register into the Community via Single Sign On (SSO). Fill out the form, then activate your account via email. Complete your community profile. You're all set.
MEGA Community SSO
Registration Page
How can existing MEGA Community users log in with SSO?
The Sign-In button will allow MEGA users to sign in to the Community via Single Sign On (SSO). Create an account in our SSO solution, then activate your account via email.
MEGA HOPEX SSO
If you're already a community member, click on the right link to relink your account.
:
Registration Page
Complete Profile Page
How can MEGA Community Users log in to the MEGA HOPEX Store?
If the user has already registered for MEGA Community, MEGA International will utilize SSO to automatically log them into the page they were trying to reach.
How can MEGA Users log into the MEGA University e-learning platform?
If the user has already registered in one of our sites (MEGA Community or the HOPEX Store) using the SSO, they will be able to log automatically into the e-learning platform to access their courses. If not, they will have to sign-up.
Be aware that the e-learning platform cannot be accessed if the user is not enrolled in any e-learning course or if the user's account has been deactivated (once the training session has expired).
What if you use a different email for the HOPEX Store, the e-learning platform, and the MEGA Community?
They will need to update their MEGA Community email to match the email they use for the platform. They can change their email address on their email settings page. If users don't change their email, they will have duplicate accounts.
Can HOPEX customers access our Support Case Portal this way?
Access to our Support Case Portal still requires a request from our Support team.
For Case Portal access, email community@mega.com and include the following information:
- Full Name
- Title
- Email Address
- Phone Number
- MEGA Community Username (the customer must be registered on this Community first)
- Account Number or Company Name
What is SSO?
Single sign-on is an authentication scheme allowing users to log in with a single ID and password to any related yet independent software systems.
Are you still having trouble?
Please email us at helpdesk@mega.com we'll help.
