On June 27, 2022, we plan to implement single sign-on (SSO). If you’re a MEGA HOPEX customer and would like to know more about how SSO will affect your access to the MEGA Community, please read the FAQ below.
How can new HOPEX users register for the MEGA Community?
The Sign-In button will allow MEGA users to sign or register into the community via Signal Sign On (SSO).
MEGA Community SSO
Registration Page
How can existing MEGA Community users register with SSO?
The Sign-In button will allow MEGA users to sign or register into the community via Signal Sign On (SSO).
MEGA HOPEX SSO
Registration Page
Complete Profile Page
How can MEGA Community Users log in to the MEGA HOPEX Store?
If the user has already registered for MEGA Community, MEGA International will utilize SSO, to automatically log them into the page they were trying to get to.
What if the MEGA HOPEX user uses a different email for the HOPEX Store, the e-learning platform, and the MEGA Community?
They will need to update their MEGA Community email to match the email they use for the Marketing platform. They can change their email address in their email settings page. If the user doesn’t change their email, they will have duplicate accounts.
Can HOPEX customers access our Support Case Portal this way?
Access to our Support Case Portal still requires a request to our Support team.
For Case Portal access email community@mega.com and include the following information:
- Full Name
- Title
- Email Address
- Phone Number
- MEGA Community Username (the customer must be registered on this community first)
- Account Number or Company Name
What is SSO?
Single sign-on is an authentication scheme that allows a user to log in with a single ID and password to any of several related, yet independent, software systems.
Still having trouble?
Email us at helpdesk@mega.com we’ll help.
