Companies use IT portfolio management (ITPM) to capture this business perspective, in addition to assessing the IT landscape. Joining ITSM and ITPM together can create positive synergy between IT and business groups and help IT departments reach their goals.
With the digital revolution and the move to the cloud, IT departments have to rethink how they deliver services and bring value to the business. Long viewed as a cost center, IT departments can be a partner that helps business groups grow a company by delivering innovative IT solutions.
Even with an ITSM solution in place, IT departments still struggle to reduce costs and gain agility, usually because they are swamped with legacy assets that accumulated over the years. They can’t eliminate them because there is no clear picture of how the IT assets are used by business groups. There is no business view or link to business objectives. It is often difficult to get a proper answer to many questions, such as:
That’s why most companies want to establish an ITPM practice to understand the business value of their IT assets while enforcing the standards of ITPM.
So how can ITSM and ITPM solutions coexist together in IT departments since they both deal with IT assets? In general, ITPM solutions deal with strategic activities and IT planning, while ITSM is about managing operational activities, such as ticketing, end-user self-services, configuration management and asset discovery.
When both solutions coexist, ITPM often becomes the system of record for applications because ITPM is the primary place for managing applications and assessing them under IT and business perspectives. ITPM also helps with technologies. Technologies can certainly be managed in CMDBs, but they can be approved in ITPM to make sure they comply with defined standards so that projects only use the right technologies.
Integrating ITSM with an ITPM practice creates a continuous loop of integrated information that helps IT departments drive their strategic and tactical activities. It helps rationalize the IT landscape and produce flexibility because of the business view that ITPM brings to IT assets.
Many IT stakeholders will benefit from this integration:
Watch our 2-minute video to to see how HOPEX IT Portfolio Management can boost the value of your ITSM practice and help streamline your IT assets: