Miss-aligned Hotspots on Web Generated Process Images

[AAnderson]

Recently Non-Admin users have been generating their own QA websites as per:

Non-Admin Web Generation

However on many occasions while the website generates and the process diagrams are rendored the hot spots created (that allow Sub-Process steps to be selected) are miss-aligned. Most are few hundred pixels to the right and a few hundred down. 

This issue doesn't occur for any one with the supervisor licence and not all users.

Any thoughts?

[AAnderson]

From the linked article:

Use standard Windows settings:

 Display configuration can change with the version used.

Windows XP

• Control panel > Display.
• Tab Settings.
• Click the 'Advanced' button.
• Select 'Normal size...'.

Windows 7

• Control Panel\All Control Panel Items\Display
• Check value of parameter 'Make it easier to see what's on your screen'
• Check the option "Smaller -100%(default)"

Is there a set of standard settings recomended for Windows 10.

[AAnderson]

Is there any issue with Windows 10?

[jhorber]

Hello

The cause of such issues is often hard to identify.

According to support experience, various elements are considered (list is not exhaustive):

• Image format.
• Screen resolution. Specifc resolutions (for ex: 1920 x 1200) trigger unexpected results.
• Version of Windows.
• Windows configuration. Example, the use of large fonts.
• Use of a diagram background.
• Activation of status fields.
• Use of customized MEGA shapes.
• Coding errors in shape programming language...

Try to play on these parameters

See also http://community.mega.com/t5/custom/page/page-id/mega-kb-solution?sid=50120000000mqOKAAY