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‎01-08-2019 07:03 AM
Hello ,
Right now we are in Hopex V2r1 u02 .
Mega thin client suddenly stopped working ,When we try to login we are getting the below .
Error getting session token: <?xml version="1.0" encoding="ISO-8859-1" standalone="yes"?> <Error> <description>empty response</description> <code>2030</code> <com>ok</com> <pid>107404</pid> <request n="3" type="POST"> <host>w01smegaweb01</host> </request> </Error>
Solved! Go to Solution.
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‎15-05-2020 04:50 PM
hello,
I would recommend you consult our online documentation and focus on our install doc. Make sure that your impersonate account is part of the IIS_IUSRS group and that group has all the required permissions outlined in the doc.
If after confirming all appropriate permissions are in place the issue still occurs then i would recommend you open a Support Case with your error log files and a time of issue reproduction so that we can investigate further.
Thanks,
Technical Support
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‎15-05-2020 04:45 PM
HI ,
I have same issue , and all are running ..
Still unable to connect ...!
How to processed further ?
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‎02-08-2019 07:59 AM
Thank you ,
It worked.
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‎01-08-2019 12:42 PM - edited ‎01-08-2019 01:08 PM
Hi,
A few things to check to start from.
1. check in the IIS that HOPEX application pool is running (screenshot 1) - it should not be stopped
2. the password for impersonation user has not expired or changed
3. restart the machine and wait for 5 minutes before you try to login again
