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Error when sharing as email

MEGA Partner
MEGA Partner

Hi community, can anyone help me with this error, what could be the cause of it? I selected an Technical Infraestructure diagram, right click and "share as email", but nothing happens, then I went to the errorlog and saw that. Also I'm attaching an SS with the configuration of it. 



PID(20752);Thread(16556);Time(09:23:12);Session(importapi A);CONTEXT:ThreadName(Wizard-rcwJr25JYjuV);CurrentMacro(ZQjx1F0PRjJ8);
PID(20752);Thread(16556);Time(09:23:12);Session(importapi A);****************,
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);CONTEXT:ThreadName(Wizard-rcwJr25JYjuV);
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);Java Stack :
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);<<<Java Stack Trace Begin
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);com.sun.mail.smtp.SMTPTransport.issueSendCommand(1668)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);com.sun.mail.smtp.SMTPTransport.mailFrom(1207)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);com.sun.mail.smtp.SMTPTransport.sendMessage(735)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);javax.mail.Transport.send0(191)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);javax.mail.Transport.send(120)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);com.mega.toolkit.mailsend.MailSender.sendMail(364)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);>>>Java Stack Trace End
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);error Private: 0x00008012: mailsender.cpp(172)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A); com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);Error trace : mailsender.cpp(811)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);Error trace : mail.cpp(369)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);Error trace : mail.cpp(1358)




2 Replies

MEGA Partner
MEGA Partner


Yes, it seems that there is some authentication issue, you can also try to use the standard settings as shown below. I am using SMTP relay, therefore I am not using any authentication user but in your case it seems that it is a user with exchange mailbox. You can also use the third party (gmail) exchange to send emails if allowed in your setup.







Considering the message "Client was not authenticated to send anonymous mail during MAIL FROM" I suspect it could be something internal to your network.

I would suggest taking that message to your IT department (or whom ever manages your SMTP server) and see if they can allow the user to send these types of messages.


I hope that this information is helpful.