Error when sharing as email

[Fabrica_AE]

Hi community, can anyone help me with this error, what could be the cause of it? I selected an Technical Infraestructure diagram, right click and "share as email", but nothing happens, then I went to the errorlog and saw that. Also I'm attaching an SS with the configuration of it. 

PID(20752);Thread(16556);Time(09:23:12);Session(importapi A);CONTEXT:ThreadName(Wizard-rcwJr25JYjuV);CurrentMacro(ZQjx1F0PRjJ8);
PID(20752);Thread(16556);Time(09:23:12);Session(importapi A);**************** bizproea@actinver.com.mx, eortiz@bizprobpm.ca
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);CONTEXT:ThreadName(Wizard-rcwJr25JYjuV);
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);Java Stack :
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);<<<Java Stack Trace Begin
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);com.sun.mail.smtp.SMTPTransport.issueSendCommand(1668)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);com.sun.mail.smtp.SMTPTransport.mailFrom(1207)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);com.sun.mail.smtp.SMTPTransport.sendMessage(735)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);javax.mail.Transport.send0(191)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);javax.mail.Transport.send(120)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);com.mega.toolkit.mailsend.MailSender.sendMail(364)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);>>>Java Stack Trace End
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);error Private: 0x00008012: mailsender.cpp(172)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A); com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);Error trace : mailsender.cpp(811)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);Error trace : mail.cpp(369)
PID(20752);Thread(16556);Time(09:23:17);Session(importapi A);Error trace : mail.cpp(1358)

[AHassan]

Hi,

Yes, it seems that there is some authentication issue, you can also try to use the standard settings as shown below. I am using SMTP relay, therefore I am not using any authentication user but in your case it seems that it is a user with exchange mailbox. You can also use the third party (gmail) exchange to send emails if allowed in your setup.

[rsutcliffe · Accepted solution]

Hello,

Considering the message "Client was not authenticated to send anonymous mail during MAIL FROM" I suspect it could be something internal to your network.

I would suggest taking that message to your IT department (or whom ever manages your SMTP server) and see if they can allow the user to send these types of messages.

I hope that this information is helpful. 

Thanks,

Ryan