cancel
Showing results for 
Search instead for 
Did you mean: 

Improving Customer Experience and Business Value with Our New Release of HOPEX

Improving Customer Experience & Business value
21370
0

To help you leverage digital opportunities, we are announcing a major new release of MEGA’s leading software solution - HOPEX V2 - to help you drive digital transformation in four steps.

Capture the strategy

The first step consists of defining your company’s strategy (including objectives), assessing gaps in your ability to achieve the objectives (tactics), and planning for the evolution (or creation) of capabilities.

For example, a bank with online services that wants to provide a new service for loans online will get a new capability for this service.
Business capabilities maps
Business capability maps in HOPEX Business Architecture

To define company objectives, our new HOPEX Business Architecture solution helps enterprise and business architects evaluate key drivers of change with tools such as SWOT analysis. They can also bring data together to provide insight to enable intelligent decision-making. Then, based on company objectives, the architecture team can articulate an actionable strategy and build the enterprise roadmap by defining intermediary goals, and positioning the required new business capabilities in the roadmap and related KPIs.

Plan the business transformation

In the digital world, customers expect a flawless experience when purchasing a product online, which is why customer experience is an integral part of your company’s digital transformation. Enterprise architects need to capture the customer experience when designing or improving business processes.

Our new HOPEX Business Process Analysis solution now includes customer journey maps to model the end-to-end customer experience of the buying cycle from product awareness up to the post-sale phase. Customer journeys are made up of multiple touchpoints, representing interactions between an organization and its customers, based on various personas. Each touchpoint is rated based on customer satisfaction, and important touchpoints, called “moments of truth”, are identified, so company leaders can choose to focus on the key touchpoints. In our solution, touchpoints are linked to internal processes, and users can quickly edit the corresponding business processes to make changes and improve the customer experience.

Customer Journey Map
Customer Journey Map

Plan the IT transformation

This step is about defining the required IT transformation initiatives to execute the business transformation.

Our HOPEX IT Portfolio Management solution allows enterprise architects to describe how applications support business capabilities as defined in the enterprise roadmap, so a company’s vision and strategy are directly connected to the IT portfolio planning. To help them transform their IT landscape, the solution enables users to compare different transformation scenarios based on business outcomes.
IT leaders have a greater understanding of the applications that support business capabilities, and can plan their investments and the transformation of their IT systems in line with business goals.

Having a digital business also means having more flexibility to integrate new systems of engagement into legacy systems. To do so, IT departments can streamline their IT portfolio by assessing their applications from several perspectives and better manage obsolescence. They can also determine the criticality of each application through downtime assessments, which help them set appropriate SLA levels, and improve decision-making regarding application upgrades and replacements.

Mitigate transformation risks

Every transformation scenario has its own set of risks. Risks could be related to applications themselves, to new processes that could conflict with other business needs, compliance, security requirements, or to the skills and resources that the company has (or doesn’t have).

With our enhanced HOPEX IT Risk Management and HOPEX Risk Mapper solutions, enterprise architects are able to enrich their process models with information about risks and controls. They can assess risk impact and likelihood on their processes, and integrate a risk perspective into change decisions without jeopardizing the customer experience.

To mitigate transformation risks of IT systems, users can identify and assess IT risks, identify threats and vulnerabilities of their IT assets, create controls and assess compliance risks.

The new release of HOPEX also benefits from an improved user interface, a datamart feature that creates an intermediary database and facilitates export to third party applications, and advanced reporting capabilities for faster decision-making.

Improved User Interface HOPEX
Improved user interface with tile-based homepage

More information on HOPEX V2 is available on our website, or make it easier and contact us directly!

21370
0
Comment

To help you leverage digital opportunities, we are announcing a major new release of MEGA’s leading software solution - HOPEX V2 - to help you drive digital transformation in four steps.

Capture the strategy

The first step consists of defining your company’s strategy (including objectives), assessing gaps in your ability to achieve the objectives (tactics), and planning for the evolution (or creation) of capabilities.

For example, a bank with online services that wants to provide a new service for loans online will get a new capability for this service.
Business capabilities maps
Business capability maps in HOPEX Business Architecture

To define company objectives, our new HOPEX Business Architecture solution helps enterprise and business architects evaluate key drivers of change with tools such as SWOT analysis. They can also bring data together to provide insight to enable intelligent decision-making. Then, based on company objectives, the architecture team can articulate an actionable strategy and build the enterprise roadmap by defining intermediary goals, and positioning the required new business capabilities in the roadmap and related KPIs.

Plan the business transformation

In the digital world, customers expect a flawless experience when purchasing a product online, which is why customer experience is an integral part of your company’s digital transformation. Enterprise architects need to capture the customer experience when designing or improving business processes.

Our new HOPEX Business Process Analysis solution now includes customer journey maps to model the end-to-end customer experience of the buying cycle from product awareness up to the post-sale phase. Customer journeys are made up of multiple touchpoints, representing interactions between an organization and its customers, based on various personas. Each touchpoint is rated based on customer satisfaction, and important touchpoints, called “moments of truth”, are identified, so company leaders can choose to focus on the key touchpoints. In our solution, touchpoints are linked to internal processes, and users can quickly edit the corresponding business processes to make changes and improve the customer experience.

Customer Journey Map
Customer Journey Map

Plan the IT transformation

This step is about defining the required IT transformation initiatives to execute the business transformation.

Our HOPEX IT Portfolio Management solution allows enterprise architects to describe how applications support business capabilities as defined in the enterprise roadmap, so a company’s vision and strategy are directly connected to the IT portfolio planning. To help them transform their IT landscape, the solution enables users to compare different transformation scenarios based on business outcomes.
IT leaders have a greater understanding of the applications that support business capabilities, and can plan their investments and the transformation of their IT systems in line with business goals.

Having a digital business also means having more flexibility to integrate new systems of engagement into legacy systems. To do so, IT departments can streamline their IT portfolio by assessing their applications from several perspectives and better manage obsolescence. They can also determine the criticality of each application through downtime assessments, which help them set appropriate SLA levels, and improve decision-making regarding application upgrades and replacements.

Mitigate transformation risks

Every transformation scenario has its own set of risks. Risks could be related to applications themselves, to new processes that could conflict with other business needs, compliance, security requirements, or to the skills and resources that the company has (or doesn’t have).

With our enhanced HOPEX IT Risk Management and HOPEX Risk Mapper solutions, enterprise architects are able to enrich their process models with information about risks and controls. They can assess risk impact and likelihood on their processes, and integrate a risk perspective into change decisions without jeopardizing the customer experience.

To mitigate transformation risks of IT systems, users can identify and assess IT risks, identify threats and vulnerabilities of their IT assets, create controls and assess compliance risks.

The new release of HOPEX also benefits from an improved user interface, a datamart feature that creates an intermediary database and facilitates export to third party applications, and advanced reporting capabilities for faster decision-making.

Improved User Interface HOPEX
Improved user interface with tile-based homepage

More information on HOPEX V2 is available on our website, or make it easier and contact us directly!