Unable to Unlock Diagram object

[agreff]

Hello,

I am trying to unlock a diagram of a user other than me (I have admin privileges and the ability to unlock objects) in our MEGA V1R13 CP13 environment, however when I locate the diagram that is to be unlocked in the View Locks tool (from MEGA Windows client or from the MEGA Adminstration tool), it has a red lock icon next to it, and the "Unlock" right-click option is not enabled on the item.

I've read over many posts on locks, however I'm still confused as to why I am unable to unlock this item.

Please advise.

[agreff]

Thank you for the clarification Jerome.

[jhorber · Accepted solution]

Hello agreff

Lock management  varies a with storage

With GBMS storage, it is possible to unlock a lock in administration

With RDBMS storage, it is imposible to unlock or delete a lock as long as the related workspace is not dispatched or discarded

See KB 00002933 http://community.mega.com/t5/custom/page/page-id/mega-kb-solution?sid=50120000000mr6tAAA