HAS Server Cannot be Reached

[Eryanto07]

Hi All HOPEX Expert!

I've an Issue related to the Login Process into the HOPEX Web Front End v5.0 CP4, which is where the login process often fails and when I check through HOPEX Administration there is always the following pop-up notification (picture attached), is there any guideline or workaround to resolve this issue? kindly advise.

Thank You and regards,

Ery Eryanto 

[AHassan]

Hi,

What error do you get on the web front when login fails?

There was known issue similar to this one in V5 CP02 but I think this issue has been fixed now - you can check this post too.

https://community.mega.com/t5/HOPEX-Forum/Unable-to-lauch-HOPEX-V5-Windows-Administration-exe/td-p/2...

[Eryanto07]

Hi Sir @AHassan , already checked it on the Instances Menu on HAS Dashboard and the status is Running, should I check on the others section? kindly advise.

[AHassan]

Hi,

What error do you see on the Web front when the login fails ? This error in the windows client is shown when HOPEX instance is not running - can you check if the instance is running?