Error on the Mega webclient

[karthik_murugan]

Hello, 

Im trying to login in MEGA Web Front-End, but it displays the following error:
Also I couldn't start the Mega SSP service manually as well.

[AHassan]

Hi, 

This might be helpful.

http://community.mega.com/t5/HOPEX-Product-Forum/SSL-issue-Web-Front-End-V2/m-p/13897#M2932

Regards,

Asim

[karthik_murugan]

Hello,

Thanks For the Help.
I have gone through all the steps for testing the SSP communication, particularly when i test the following component 
Check called at SSP and get the list of environments.
The test didn't succeed, the XML file returns an error code.
Also i forgot to mention that when i redirect Hopex Webclient website from http to https via IIS configuration,i face the same error mentioned in the previous post.

[jhorber]

Even if SSP is starting, communication with SSP does not seems to be correct

See this KB to check this

http://community.mega.com/t5/custom/page/page-id/mega-kb-solution?sid=501D00000012djzIAA

Check also that there is an application pool HOPEXMWAS and that identity settings are correct.

It the issue persists, open a case so that we can perform further investigations. 

[karthik_murugan]

Hello,

Thanks for the Help.
we could now restart the ssp successfully, but we still face the below error when trying to login HOPEX Web
Front-end.
.
Could you please help out with this issue.

[jhorber]

Hello 

The SSP is a key component. If it does not start, it will not be posible to use HOPEX Web Front-end.

This error is a generic error. There can be many causes.

See this KB http://community.mega.com/t5/custom/page/page-id/mega-kb-solution?sid=501D0000000nZnJIAU.