Backend not starting v5

[Fabrica_AE]

Hi. 

A few days ago I tried to install the v5 modules, some failed in the first installation, I removed them and tried to add them again, from the modules list, then add a new one, the first one was the back-end v5, after 2 hours it still said "starting", I pressed f5 to refresh the page and the button changed to "ready", it changed only until I pressed refresh, today I am trying to do the same, install the back-end v5, and the status is the same, "starting", I left it working for a while and it continues the same, "starting", but if I press f5 to refresh the page, it changes the button to "failed", and I have not been able to move forward with that problem. Does anyone know how long it takes to install the back-end in v5, or if pressing refresh throws the installation process away?
Besides the back-end, the web front-end, GraphQL and Questionnaire did not install, is there any specific order for installing these remaining modules?
Thank you very much, best regards.

Translated with www.DeepL.com/Translator (free version)

[oguimard]

Hello,

Could you please share some screenshot of your installation. The fact that they failed is just because they depends on the "Back-End Core" that is not started so it is normal.

Once you will have fix the :

• license settings
• environment SystemDb+Repo 

They will start

[Fabrica_AE]

Yes I installed these modules during initial installation, but 4 of them failed, that's why I tried adding them from list modules. I'll try a new installation, before that I'm going to uninstall everything and start again. 

[oguimard]

Hello,

What I recommend is to uninstall everything and try again the installation. The download of the Bundle might have failed to download some modules.

You have 2 options :

• You can uninstall from Control Panel and remove all folders/files C:\ProgramData\MEGA\HOPEX Application Server\
• You uninstall from HAS Instance Manager in menu "HAS Instance" and delete the Bundle

Then you launch the setup again.

[AHassan · Accepted solution]

Hi,
Did you install these modules durring the initial installation?

The easiest way is to run the setup.exe (Hopex.Application.Server-1.0.94.Setup) again, so it downloads and install the modules and then you can create a new instance. If this still doesn't works then, please check the error logs on below locations:

C:\ProgramData\MEGA\HOPEX Application Server\5000\Logs

C:\ProgramData\MEGA\HOPEX Application Server\logs

Please make sure you follow the installation document and install all the pre-requisits software before starting the installation but normally installation do not start untill you have all the required pre-requisits.