unable sign in to Hopex desktop V5

[aseph]

Hi everyone, 

i cannot login into Hopex desktop, so far my HAS instance is running as well as web front end and Has Console. identifier and password is already correct and able to login into web front end

which configuration that i missed? Thanks!

[asephg]

raise ticket to a support by email and put you in cc to follow-up this case? or by technician from support will be assigned?

[oguimard]

Raise a support case and let's do a remote session to better understand your case.

[aseph]

Hello @oguimard ,

attached file is error log

this user is 'mega' with profile below. the profile i tried login into is using Customizer

[oguimard]

Please share which profile this user has. Please share the megaerror logs.

[aseph]

Hello @oguimard 😀,

for both of your question the answer is Yes and running as well

[oguimard]

Are you able to connect in WEB with the same user ?

Are you able to launch administration.Exe ?