Web monitoring access error

[vitalis]

Hello ,

 When trying to access to the web administration tool using the windows user for hopex mega (hopexuser) with the right password, the web administration window doesn’t appear and no error message is displayed (as it is shown in the capture below).  I don’t know where the problem comes from.

[AHassan]

One needs to make sure if this is the correct user which was setup durring the installation of HOPEX. You can check from web.config files in the below location to see the username used for the administation pages:

You can also delete the Security tab highlighted below from all the web.config files in the folders highlighted below to see, if the webpage opens without any username and password but it is not a recommended approach: