cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hopex Static web Generation Failure

azmi192
New Contributor

When we try to generate Hopex Static Web, the generation process always stuck on page 2759 of 2770.
we already try to create new portal with the same template but the same error still appears,
any advice to solve this issue ?

 

Thanks

4 Replies

thanks rsutcliffe

Thanks Asim hassan, ill try your advice

rsutcliffe
MEGA
MEGA

Hello azmi,

 

If you are unable to identify a clear issue within the logs as suggested by asimhassen, please feel free to submit a case for further investigation.

AHassan
MEGA Partner
MEGA Partner

There could be few reasons causing this failure.
The Web trace option is a good way to start and see where it actually fails
1. Enable "Extended" options 

asimhassan_0-1612784767903.png

 

2. Enable "Web trace"

asimhassan_1-1612784783216.png

3. Generate the website and when it fails, check the logs

4. It normally shows which descriptor it failed on and also the object