Error when running V2R1 Update 3 installer - "UpgradeHF.mol not found in the file table"

[kaiken]

I've searched the MEGA community, and online generally, not having any luck finding a solution for this.

I'm running Update 3 on our DV server -- I have copied the environment folder from production, and our DBA copied the database from production to development as well.

When running HOPEX_V2R1_U03.0.exe I get the error "Error 2715. The specified File key ('UpgradeHF.mol') not found in the File table." Screenshot attached. I re-downloaded the update .exe directly to the server, in case there was a file transfer error.

I've found the UpgradeHF.mol file in both DV and PR, in the same location, same file date and size: E:\apps\MEGA\HOPEXV2R1\Mega_Std; I've tried running the patch .exe from that folder and the parent folders, still no luck.

Any guidance appreciated..

[kaiken]

Thanks Jerome, that fixed it, the update ran successfully now.

Not sure why that article isn't returned when I search the site for "UpgradeHF.mol" -- it's definitely the answer I was looking for.

thx, Karen

[png]

Hi Karen,

Thanks for reaching out and submitted this case to Support. I have emailed you the procedure for the solution which similar with the Knowledge base that Jerome has provided. Please let me know if you have any questions.

Thanks,

Philip

[jhorber · Accepted solution]

Hello Kaiken

See this KB https://community.mega.com/t5/custom/page/page-id/mega-kb-solution?sid=50157000001HPFsAAO

If the issue persists, open a case so that we can perform further investigations.