‎30-05-2019 05:40 PM
Hi,
Scratching my head here... There is a least one diagram (value stream) that generates an error when trying to print it. The other ones that I have tested are fine.
Here is the url showing the error:
https://<BASE>/Hopex/extref.aspx?data=generationType-externalReference&userdata=~.I7wxz0)xSvB3447258453&filename=Error%3A%20The%20report%20cannot%20be%20run
Here is the result of the error :
Server Error in '/Hopex' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>
Problem happens in both viewing and editing mode.
Saving thepicture works fine.
Did anyone experiend that ?
Thanks,
Raphaël.
Solved! Go to Solution.
‎11-06-2019 10:44 PM
Thanks Jerome, we will do some tests with that annd I will update
‎31-05-2019 08:43 AM
Hello
Web diagram printing uses a Java component
It may be a memory issue for Java components. Try to increase option Maximum heap size in M
See KB https://community.mega.com/t5/custom/page/page-id/mega-kb-solution?sid=501D0000000MhETIA0
If the issue persists, please open a case so that we can perform further investigations.
‎30-05-2019 06:22 PM
Might be important:
Diagram is set up to be on two pages.
‎30-05-2019 06:19 PM
Thanks for the quick answer !
Yes I do. When doing the same on the Windows Front-End, the Print dialog open allowing me to choose the printer. Saving Image works as well.
I have retried just now, same error. Here is the Session:
* -- MEGA Session (HOPEX V2R1 U03.01 7.85.5072.5081) -- * Date: 2019/05/30 12:10:32 System : Windows Server 2016Datacenter Edition (Build 14393), 64-bit. IE: 11.2969.14393.0. Site : Investment (D:\MEGA\HOPEX V2R1\System) US PID(22496) Location : C:\ProgramData\MEGA\Logs Environment: \\<REDACTED>\HopexEnv\<REDACTED>\SysDb (SystemUpdateMarker - HOPEX Version 785U03) PID(22496);Thread(28692);Time(12:10:32);Session(RGenin A);CONTEXT:ThreadName(Pool); PID(22496);Thread(28692);Time(12:10:32);Session(RGenin A);error Application: 0x0100800D: stdljson.cpp(1031) PID(22496);Thread(28692);Time(12:10:32);Session(RGenin A); Unsupported function PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);------------------------------------------------------------------- PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);- Version : HOPEX V2R1 U03.01 785.5072 PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);- Site : Investment (D:\MEGA\HOPEX V2R1) English PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);- Environment : \\<REDACTED>\HopexEnv\<REDACTED>\Db PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);- Database : <REDACTED> PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);- User : [D7EBD89E581C4D26] RGenin PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);- Component : Report Engine: Analysis: SaveThread PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);------------------------------------------------------------------- PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);An error occured in saving thread: PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);Error : Image top or bottom margin is too large 0,0 image file:C:\WINDOWS\TEMP\mega.tmp\005700895CF05AAD.png PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);in file <missing debug info> in class aspose.pdf.internal.z225 in method m1 at line <missing debug info> PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);in file <missing debug info> in class aspose.pdf.internal.z214 in method m1 at line <missing debug info> PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);in file <missing debug info> in class aspose.pdf.internal.z232 in method m1 at line <missing debug info> PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);in file <missing debug info> in class aspose.pdf.xml.DocumentBase in method m1 at line <missing debug info> PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);in file <missing debug info> in class aspose.pdf.internal.z206 in method m1 at line <missing debug info> PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);in file <missing debug info> in class aspose.pdf.Pdf in method save at line <missing debug info> PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);in file <missing debug info> in class com.mega.modeling.analysis.documentrenderers.PDFDocumentRenderer in method EndDocument at line 74 PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);in file <missing debug info> in class com.mega.modeling.analysis.Analysis$SaveThread in method run at line 260 PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);------------------------------------------------------------------- PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);- End PID(22496);Thread(18848);Time(12:10:50);Session(RGenin T);------------------------------------------------------------------- PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);CONTEXT:ThreadName(SuspendableMacro-tU50520ySLZM);CurrentMacro(BwsgNnETDDmQ); PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);------------------------------------------------------------------- PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);CONTEXT:ThreadName(SuspendableMacro-tU50520ySLZM); PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);- Version : HOPEX V2R1 U03.01 785.5072 PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);- Site : Investment (D:\MEGA\HOPEX V2R1) English PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);- Environment : \\<REDACTED>\HopexEnv\<REDACTED>\Db PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);- Database : <REDACTED> PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);- User : [D7EBD89E581C4D26] RGenin PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);- Component : (Java) New Analysis Engine: Analysis: Generate PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);------------------------------------------------------------------- PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A); PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);Analysis generation failed: PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);Error : (Result too large) PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);in file <missing debug info> in class java.io.FileInputStream in method open0 at line <missing debug info> PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);in file <missing debug info> in class java.io.FileInputStream in method open at line <missing debug info> PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);in file <missing debug info> in class java.io.FileInputStream in method <init> at line <missing debug info> PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);in file <missing debug info> in class com.mega.modeling.analysis.Analysis in method Generate at line 3508 PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);in file <missing debug info> in class com.mega.modeling.analysis.Analysis in method GenerateWithProgressControl at line 3210 PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);------------------------------------------------------------------- PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);- End PID(22496);Thread(24872);Time(12:10:50);Session(RGenin A);------------------------------------------------------------------- PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A);MWA Error : The external reference has no valid file matching it. PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A);error Application: 0x01031001: MEGA Automation Batch Exception : MEGAMWAExtRefPage.cpp - GetResult(0) PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); URL Causing the error = generationType%2dexternalReference PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN"> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <html dir=ltr> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <head> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <style> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); a:link {font:8pt/11pt verdana; color:FF0000} PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); a:visited {font:8pt/11pt verdana; color:#4e4e4e} PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); </style> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <META NAME="ROBOTS" CONTENT="NOINDEX"> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <title>The page cannot be displayed</title> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <META HTTP-EQUIV="Content-Type" Content="text-html; charset=Windows-1252"> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); </head> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <body bgcolor="FFFFFF"> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <input type="hidden" name=ResultType value="ErrInvalidExtRefFileName:text/html"> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <table width="410" cellpadding="3" cellspacing="5"> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <tr> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <td align="left" valign="middle" width="360"> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <h1 style="COLOR:000000; FONT: 13pt/15pt verdana"><!--Problem-->The page cannot be displayed</h1> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); </td> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); </tr> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <tr> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <td align="left" valign="middle" width="360"> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <ul> PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); <li style="FONT:verdana"> <h3 style="COLOR:000000; FONT: 13pt/15pt verdana">Error Message</h3> The external reference has no valid file matching it.</li PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A);error Application: 0x01020009: MegaMWAThreadGenerator.cpp(321) PID(22496);Thread(8796);Time(12:10:50);Session(RGenin A); Exception occurred.
Thanks,
Raphaël.
‎30-05-2019 05:52 PM
Hi RGenin,
Do you have access to the Windows Front-end? What happens if you attempt the same via that perspective? Also, at the time when you encounter the error, what entries are logged in the Hopex Error logfiles... specifically, the megerr2019XXXX (where "XXXX" is the date when you encountered the error)?
JCAMARA