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Antivirus blocks the executable mgwspro.exe

lenin
Senior Member

Until now we have 2 weeks without access to Hopex V4CP4 Web-Front End because of blocking of file mgwspro.exe by the Antivirus.

 

¿Someone with this issue ?

 

This is he content of the log when it hapens:

#Version: 1.0
#Date: 2021-12-27 14:06:55
#Software: HOPEX Site Service Provider Server (5875.0000)
#Remark: verbose mode
#Fields: time source line err-type err-code tid infos environment database language-data language-ihm profil person login application desktop
14:06:55 - - info - 0x3cb8 "Starting HOPEX Site Service Provider" - - - - - - - - -
#Supervision File: C:\ProgramData\MEGA\HOPEX V4\ClusterRoot\Supervision\sspsprvs20211227.txt
14:06:55 - - info - 0x3cb8 "HOPEX Site Service Provider Is Active, starting environments.." - - - - - - - - -
14:06:55 - - info - 0x3cb8 "HOPEX SSP - CreateObject" - - - - - - - - -
14:06:55 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:06:56 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:06:56 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:06:57 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:06:57 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:06:58 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:06:58 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:06:59 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:06:59 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:00 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:00 "execprofile.cpp" 1101 trace 16777217 0x3cb8 - - - - - - - - - -
14:07:00 - - error - 0x3cb8 "ERR007 - Environnment E:\Apps\Ambientes\Pruebas Sub Process fail to start after 10 retry" - - - - - - - - -
14:07:00 "execprofile.cpp" 824 trace 0 0x3cb8 - - - - - - - - - -
14:07:00 "execprofile.cpp" 2673 trace 0 0x3cb8 - "E:\Apps\Ambientes\Pruebas" "SystemDb" "00(6wlHmk400" - - "O20000WPcPcP" "W000000Y8Y8Y" - -
14:07:00 "execprofile.cpp" 2808 trace 16777217 0x3cb8 - "E:\Apps\Ambientes\Pruebas" "SystemDb" "00(6wlHmk400" - - "O20000WPcPcP" "W000000Y8Y8Y" - -
14:07:00 "execprofile.cpp" 3676 trace 0 0x3cb8 - "E:\Apps\Ambientes\Pruebas" "SystemDb" "00(6wlHmk400" - - "O20000WPcPcP" "W000000Y8Y8Y" - -
14:07:00 - - info - 0x3cb8 "Disconnect C:\Windows\TEMP\App_Data\MWAS,Options=<NULL> : Done 0 ()" - - - - - - - - -
14:07:00 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:01 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:01 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:02 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:02 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:03 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:03 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:04 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:04 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:05 "execprofile.cpp" 971 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:05 "execprofile.cpp" 1101 trace 16777217 0x3cb8 - - - - - - - - - -
14:07:05 - - error - 0x3cb8 "ERR007 - Environnment E:\Apps\Ambientes\Pruebas Sub Process fail to start after 10 retry" - - - - - - - - -
14:07:05 "execprofile.cpp" 824 trace 0 0x3cb8 - - - - - - - - - -
14:07:05 "execprofile.cpp" 2673 trace 0 0x3cb8 - "E:\Apps\Ambientes\Pruebas" "SystemDb" "00(6wlHmk400" - - "O20000WPcPcP" "W000000Y8Y8Y" - -
14:07:05 "execprofile.cpp" 2808 trace 16777217 0x3cb8 - "E:\Apps\Ambientes\Pruebas" "SystemDb" "00(6wlHmk400" - - "O20000WPcPcP" "W000000Y8Y8Y" - -
14:07:05 "execprofile.cpp" 3676 trace 0 0x3cb8 - "E:\Apps\Ambientes\Pruebas" "SystemDb" "00(6wlHmk400" - - "O20000WPcPcP" "W000000Y8Y8Y" - -
14:07:05 - - info - 0x3cb8 "ActiveProfile #18b180 Status Changed to 5" - - - - - - - - -
14:07:05 "execprofile.cpp" 3713 trace 16777217 0x3cb8 - "E:\Apps\Ambientes\Pruebas" "SystemDb" "00(6wlHmk400" - - "O20000WPcPcP" "W000000Y8Y8Y" - -
14:07:05 - - info - 0x3cb8 "Disconnect C:\Windows\TEMP\App_Data\MWAS,Options=<NULL> : Done 0 ()" - - - - - - - - -
14:07:05 - - info - 0x3cb8 "CloseSession 000000000001(User=O20000WPcPcP,) : OK" - - - - - - - - -
14:07:05 - - error - 0x3cb8 "OpenSSPSession(Lang=00(6wlHmk400;env=E:\Apps\Ambientes\Pruebas) Failed : ERR007 - HOPEX SSP error occurred. Please contact your administrator" - - - - - - - - -
14:07:05 "mwsspmain.cpp" 1188 com 0x80004005 0x3cb8 "Unspecified error" - - - - - - - - -
14:07:05 - - error - 0x3cb8 "ERR025 - fail to start env E:\Apps\Ambientes\Pruebas services session, retry in 5 minutes." - - - - - - - - -
14:07:05 "mwsspmain.cpp" 3861 trace 0 0x3cb8 - - - - - - - - - -
14:07:05 "mwsspmain.cpp" 5322 trace 0 0x3cb8 - - - - - - - - - -
14:07:05 - - info - 0x3cb8 "started" - - - - - - - - -
14:07:05 - - info - 0x35c8 "process ended" - - - - - - - - -

2 Replies

AHassan
MEGA Partner
MEGA Partner

There is a section in V4 documentation, which talks about the antivirus setup, you can also check that:

asimhassan_0-1641982417586.png

 

mjimenez
Retired

Hi Lenin,
The mgwspro.exe is not a virus. To solve this problem you need to add an exception on your antivirus for the mgwspro.exe.

It may be also worth contacting your Antivirus provider to report the false quarantine/report.

 

Kind regards,

Mervin