Course Description
This course teaches participants how to identify and describe processes performed by their organization, supporting IT systems and customer experience. Participants will also learn how to make the most from the process modelling and simulation functionalities of HOPEX Business Process Analysis.
Expected Benefits
- Discover the MEGA approach to identifying, categorizing and modeling processes
- Learn how to use HOPEX for defining an operating model, focusing on the value adding processes, supporting IT systems, exchanged information and the customers’ own experience
- Discover the advantages of using the HOPEX platform to facilitate collaboration across process improvement initiatives
- Strive for continuous improvement of processes by identifying process issues with HOPEX simulation engine, assessing their execution and performance and addressing these issues with corrective actions
How the course is organized
The course alternates theoretical and exercise modules. Theory covers the challenges driving organizations to model their processes, along with definitions of HOPEX objects and functionalities. Practical exercises based around a real-life scenario allow participants to apply the theory learned on a relatable case.
How to participate
Course Content
Introduction
- Introduction to Enterprise Architecture and Processes
- HOPEX Business Process Analysis Demonstration
- Introduction to our exercise Use Case
Describing Processes
- Organizational Structure
- Process identification & categorization
- Process initialization
- External participation and breaks
- Complex decision making
Advanced Process Modeling
- Information exchanges
- Supporting IT Systems
- Focus on Customer Experience
- Operating model and value adding activities
Collaboration
- Assigning and following up on process design
Continuous Improvement
- Process simulation (simulation option required)
- Process performance and execution assessment
- Implementing corrective actions
- Communicating through business change
Program Summary
Reference
BPA
Available for
HOPEX Aquila
HOPEX V5
Duration
Trainer led
2 days
Self paced e-learning
8 hours
Get Certified
Public
Process Managers
Process Designers
Prerequisites
None