V2R1 Perform SQL conversion on the repository error

[manank4]

Hello All,

we are performing upgrade to V2r1 update 3 during the upgrade process, we completed the install of V2R1. when we open the admin wizard and right clicked on envrionement it prompted us to perform SQL conversion on the repository, we inititaed that but we received an error. we check the error log file and noticed below message, 

Please advise.

PID(3520);Thread(3752);Time(13:25:57);Session();Error trace : Backup.cpp(468)

PID(3520);Thread(3752);Time(13:25:57);Session();Error trace : gbmdrepository.cpp(3431)

PID(3520);Thread(3752);Time(13:25:57);Session();Error trace : gbmdarea.cpp(7277)

PID(3520);Thread(3752);Time(13:25:57);Session();Error trace : apiArea.cpp(2031)

PID(3520);Thread(3752);Time(13:25:57);Session();Error trace : baserdbmsstructureupgrade.cpp(65)

PID(3520);Thread(5980);Time(13:25:57);Session();                Supervision event not sent: 13:25:57 <server name> Mono:Unknown RepositorySQLStructureConvert 5361599 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 864 0 16 0 0 0 0 0 37 0 0 15 995 1 115 0000000000000000:0|0000000000000000:0|0000000000000000:0|0000000000000000:0|0000000000000000:0 377 50 44 0   50  3520 - 2019/4/11 15:53:30 A A 0 {"Environment":"\\\\ZZZZZZZZZ\\mega\\Data Environment\\ZZZZZZ","Repository":"SystemDb","Result":"ERROR"} 0 

PID(3520);Thread(5980);Time(13:27:49);Session();                Supervision event not sent: 13:27:49 ,. Mono:Unknown ProcessSnapshot  0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 9 0 16 0 0 0 0 0 10 0 0 15 994 0 115 0000000000000000:0|0000000000000000:0|0000000000000000:0|0000000000000000:0|0000000000000000:0 377 49 44 0 3863 13907 30 34304 3520 - 2019/4/11 15:53:30 A S   0 

[dingalls]

Hello,

For an issue of this nature i would recommend that you open a Support Case so that we may invesitgate this further.  The error extract you provided is unfortunatley not enough for us to make a determination of the issue. 

When you go to open a case please make sure to reproduce the error, note the time of the error occurrence and then send us that time along with all Hopex error log files. You can use our Server Supervisor Utlity located in the install directory of Hopex under the Utilities folder to capture and zip up all of the log files.

Thanks,

Mega Technical Support