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ARIA - Regione Lombardia: Successfully Drive the Digital Transformation of Public Services

ARIA - Regione Lombardia: Successfully Drive the Digital Transformation of Public Services

Challenges

  • Successfully drive the digital transformation of the Lombardia Regional Government
  • Creation of a services catalog and an EA Competence Center
  • Ability to solve problems and analyze incidents 

Results

  • Mapping of Business processes linked to applications and infrastructure thanks to a solid EA model based on TOGAF
  • Implementation of a single platform, decentralizing the entry of information concerning the application landscape
  • Knowledge sharing with all stakeholders via the intranet portal: maps, reports, etc.

Successfully drive the digital transformation of public services

Established in 1981, ARIA (www.ariaspa.it) is an IT service organization managed and coordinated by the Lombardy Regional Government, which has for many years been committed to a plan to digitize all activities and services provided. ARIA deals with projects such as:

 
Customer Story Aria

Customer
ARIA

 

Country Italy
Industry IT and Services
Employees 501 - 1000

Product

Bizzdesign Hopex

Solution

Enterprise Architecture Management

Manni Group Improves Decision Making and Operational Efficiency Through an Integrated Approach

Manni Group Improves Decision Making and Operational Efficiency Through an Integrated Approach

Challenges

  • Breaking silos and improving communication between the  different legal entities of the group
  • Implementing a modern approach to internal control assessment and risk management
  • Creating a shared repository to ensure visibility on controls and assessments
  • Reducing the time of control activities

Results

  • Standardization of risk and control processes
  • Optimization of communication between functions
  • Process automation

The size of Manni Group Holding, with a global presence in several countries, requires an integrated method for assessing risks and controls. Internal audit activities only began in 2016, replacing what was previously called "management control" and thus creating the Internal Audit function, which did not exist before. The latter is one of the reasons why the methodology used by the group presented various difficulties.

 
Customer Story Manni Group

Customer
Manni Group

Headquarter
Verona, Italy

Country Italy
Industry Drug and Food and Chemical
Employees 501 - 1000

Product

Bizzdesign Hopex

Solution

Governance, Risk and Compliance

Edison Energia - Increase Visibility and Collaboration Through an Efficient Process Mapping Program

Edison Energia - Increase Visibility and Collaboration Through an Efficient Process Mapping Program

Challenges

  • Management of organizational changes
  • Process mapping
  • Create a process-oriented culture
  • Design of an efficient, end-to-end customer experience

Results

  • Set up a shared information repository with internal stakeholders
  • Ability to incorporate organizational changes quickly
  • Support the business for the development of new projects

 

An interview with Cristina Macchi, Quality, Compliance & Processes Manager at EDISON ENERGIA

The Quality, Compliance & Processes function of the Gas&Power Market Division of Edison supports the business in defining, updating, and formalizing processes. Looking back over our long experience in process mapping, the three key pillars have been business needs and development, instruments, and people.

 
Customer Story Edison Energia

Customer
Edison Energia

Headquarter
Italy

Country Italy
Industry Energy and Environment
Employees 1001 - 5000

Product

Bizzdesign Hopex

Solution

Business Process Management
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