A corrective patch is available in HOPEX V2 - Download & Updates
Follow the document 'How to upgrade CP HOPEX V2 EN'
General notes: With HOPEX V2, CP are provided as .EXE files. It is possible to get a file .MSP file from the .EXE file.
If hotfixes have been installed, uninstall them (from Windows Control Panel) before installing CP.
HOPEX V2 CP05.0 delivers various fixes and robustness improvements.
Note in particular:
Fixes related to cases open with Technical Support are documented in the document Fix list for MEGA HOPEX V2cp5.0 .