impossible de se connecter à Hopex

[GregoireFOLLET]

Bonjour, je n'arrive pas à me connecter à Mega HOPEX, Moi et mes collègues ont le message d'erreur en PJ.

Le bouton vert mène sur la page suivante : 

Je ne sais pas si j'ai bien compris l'utilisation du portail community mais je ne peux pas créer de ticket autre que celui ci ? Ceci est-il normale ? A l'avenir, comment procéder pour déclarer un incident ?

[GregoireFOLLET]

Thank you very much for your reply.

Unfortunately, i don't have a way to create a case. I will contact my administrator with your valuables informations to resolve the problem

[AHas · Accepted solution]

Hello,

You can open a case from this link, if you have access:

https://community.mega.com/t5/custom/page/page-id/mega-support-case

I assume that you are a cloud customer, it is highly likely that your "HOPEX Management Console" is disabled and your "HOPEX Web Application" is not running - therefore you see a blank page.

It could be due to many reasons e.g. a HOPEX upgrade is going on at the moment etc. so please check with MCS team by opening a case on the above link.