Error getting session token: ERR004: Unable to open transaction for MEGA user: P84Wtue (BL5ZK:

[Mallik]

Error getting session token: ERR004: Unable to open transaction for MEGA user: P84Wtue (BL5ZK: Transaction in progress error when try to login to MEGA (web client) Can some one help me what is causing this error

[dingalls · Accepted solution]

Hello,

There can be mutiple causes of that error.

Check if a license is available for the HOPEX installation.

Verify that the same user (same login) is not connected at the same time via Windows Front-end (Mega.exe)

Try to stop and restart SSP service.

Try a different browser. 

Try applying the latest fix for your Hopex version. 

If the error persists i would recommend you open a case with Support. 

[leventV]

hello, 

Error getting session token: ERR004 - Unable to open a Transaction for MEGA User 'PhF7cEbvdQ1DC' : Transaction closing in progress

i get this error, when i edit a capability map again and again.

what are possible reasons do you think.

thanks, regards,

[jhorber · Accepted solution]

Hello Mallik

Did you open an case and receive a solution?

If no case has been open, I may close this thread.

[jhorber]

Hello Mallik

Difficult to say

Check if a licence is available for the HOPEX installation

Check if the same user (same login) is not connected at the same time via Windows Front-end (Mega.exe)

Try to stop and restart SSP service

If the error persists, open a case with technical  support