Database restore- urgent support required!

[smitakasinath]

Hello,

We requested a restore of data from the sql end as of last night- 8pm cet. But after restore, it seems like the last dispatch is showing us to be a date in 2015.We know that we definitely have dispatches after that date.We have requested for a backup to be restored from the backend in "Overwrite" mode

What is this a symptom of ?

[jhorber]

Hello smitakasinath

If you have restored though a physical backup a previous version of HOPEX data and if RBMS local cache is enabled there can be a cache synchronization issue.
See this KB http://community.mega.com/t5/custom/page/page-id/mega-kb-solution?sid=501D00000014S09IAE

Note that the forum is a place to share experiences (Discuss with your peers and find product's solutions and insights). 
If you need technical support assistance, open a case.

[smitakasinath]

Hello,

yes, we ran a query to check for all business processes modified after november 2016, and the number of results was 0. It is quite puzzling and we do not know how to proceed

[hsoegaard]

Have you checked whether the restored repository contains data that has been created after the date in 2015 ?

If the old repository did not have history log activiated, I'm not sure your dispatches will show up.