Dear All HOPEX Expert around the World,
I've facing an issue with my HOPEX, after I created for one account and successfully logged into the HOPEX, but in the next day the account which have been created, couldn't be access due to some error information "account locked, please contact your administrator" as attached in the picture below as per the reference.
Kindly I need assistance and or guidance to resolve this issue,
Thank you,
Ery Eryanto
Indonesia HOPEX Partner
Hello,
If the login of this user is set with Mega authentication, you need to reset the login's password in HOPEX and it will unlock the account.
