It's that time of year! The MEGA team is prepping to head down to BTOES (Business Transformation & Operational Excellence Summit) in Orlando. We're armed with information about improving customer experience using customer journey mapping. Over the past few months, we've seen a significant uptick in inquiries surrounding CJM - whether it was from website visitors, booth visitors, webinar registrants, or community discussion posts. A lot of the questions are themed with "Where do I get started?". If you haven't read this blog post, it summarizes a demo webinar that we conducted a few weeks ago, and also, someone left a comment outlining tips we have for getting started with CJM. Check it out and let us know what you think.
Stay tuned for more info leading up to the BTOES event kick-off!