This year at #BBCCon, we're talking about all-things-customer. Centricity, experience, journey. Looking forward to showing 1,500+ business process, business architecture, and strategy leaders what's new!
MEGA's theater presentation is ready as a recorded video - check it out here: http://bit.ly/2A8Seyn
In this 20-minute video, you'll hear a story about a fictional streaming company, Stream Out Loud, and how they can capitalize on and take control of customer experience to unseat cable and streaming giants by becoming a platform (and lifestyle) business. It includes a software demo that showcases MEGA's customer journey mapping, process design, and business capability roadmapping capabilities.
I'd love to hear your feedback - comment below!
Have you read the latest workbook - 6 Steps to Building a Business Case for Business Process Analysis? Some people have mentioned they also used it to build an internal charter for their process analysts so they're all on the same page about strategy & goals. We'll be handing out copies at BBC.