The MEGA Software Support HandBook gives a description of the services provided by MEGA Support and a guideline to interaction with the MEGA Support team.
This Handbook is available in English and French.
Description of Maintenance Phases
Support on Deployment, Issues, Bugs (errors)
New functional features and products
Support on Bugs (errors)
Fix provided ONLY on critical incident.
Update & CP are delivered only for supported versions (Full/Limited Support).
NOTE: Custom support may be available for some versions and/or solutions only and it’s subject to case by case approval from MEGA. Customers with a valid Maintenance and Support agreement might request Custom Support through their account managers. The intent of Custom Support is to provide Customers with additional time to plan and complete the upgrade to a fully supported HOPEX version. Being on the latest available CP of the version is a prerequisite for Custom Support.