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Windows 10 Mega hopex V2R1 Web Error

MEGA Partner

Windows 10 Mega hopex V2R1 Web Error

Getting the attached error everytime we try to get the property page on windows 10 machines for Hopex V2R1 U03. It's the same issue with all our machines. 

 

13 Replies
MEGA

Re: Windows 10 Mega hopex V2R1 Web Error

Hello,

 

could you share the log files from the server side ?

 

Ideally use the server supervisor tool to create a zip with all the log file. 

MEGA Partner

Re: Windows 10 Mega hopex V2R1 Web Error

 
MEGA Partner

Re: Windows 10 Mega hopex V2R1 Web Error

Hi,

We also have the same issue and it was reported to MEGA support. The issue seems to be with a version of windows 10. Can you check what version of Windows 10 are you running? Just use the "Winver" command on run prompt.

Thanks,

Asim

MEGA Partner

Re: Windows 10 Mega hopex V2R1 Web Error

Did you manage to find any solution?

MEGA Partner

Re: Windows 10 Mega hopex V2R1 Web Error

This is the same version on which we also have this issue i.e. 1809. Unfortunatelty, I haven't found any solution yet Smiley Sad

Highlighted
MEGA

Re: Windows 10 Mega hopex V2R1 Web Error

Looking at the log seems that you have some access rights issues 

 

"The local computer may not have the necessary registry information or message DLL... or you may not have permission to access them."

 

Make sure that the acces on the IIS folders and MEGA installation folder are granted to the impersonification users. 

 

If you can give Administration rights to this folders and to the users you use hopex.

MEGA Partner

Re: Windows 10 Mega hopex V2R1 Web Error

Nope does not work

MEGA

Re: Windows 10 Mega hopex V2R1 Web Error

I suggest you send a request to support for furter investigation.

MEGA Partner

Re: Windows 10 Mega hopex V2R1 Web Error

i have put impersonation as an administrator, chenged owner of the folders as admin but still error on just selecting an object from home panel in web