I have a platform with Hopex V1R2 CP5 (on Windows 2008 R2 Standard SP1 platform, IE9) installed and when I try to run the setup.exe, the upgrade ends up with a MSi error "Installer terminated prematurely". The log file doesn´t really show any errors except this one :
SequencePatches returns success.
MSI (s) (B4:A4) [10:25:50:677]: Final Patch Application Order:
MSI (s) (B4:A4) [10:25:50:677]: Other Patches:
MSI (s) (B4:A4) [10:25:50:677]: Internal Exception during install operation: 0xc0000005 at 0x000007FEFE5235E1.
MSI (s) (B4:A4) [10:25:50:677]: WER report disabled for non-console install.
MSI (s) (B4:A4) [10:25:50:677]: Internal MSI error. Installer terminated prematurely.
Installer terminated prematurely.
MSI (c) (AC:44) [10:25:50:677]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (s) (B4:A4) [10:32:09:539]: MainEngineThread is returning 1603
Any ideas ?
Solved! Go to Solution.
This is not a known issue.
Given that this type of error is complex, I suggest you open a case with MEGA technical support so that we can perform further investigations.
Did you find a solution?
Has a case been open for that?
If the issue does not longer exist, I will close this post.