With Hopex connected to LDAP for authentication, when one of our user opens an issue we have to know his password to connect and investigate.
Is there a way in webfront, when you are an admin, to login as another user without having to know the user password. We have other applications that have that functionality.
Tahnks for your help
I understand that it's not possible directly but what I was thinking about is:
- login using a user whose has Hopex admin rights
- when connected, having a menu to login as another user but without knowing that user's password
Currently like I mentioned it is not possible, However, MEGA actually launched a new page on our community site dedicated for Idea sharing and I highly recommend you visit
https://community.mega.com/t5/HOPEX-Customers-Ideas/idb-p/hopex-idea Or you can contact your accout manager and discuss your options for customization.
Because you have LDAP for authentication theres one way that could help you:
1-Login on HOPEX Web Front-End by HOPEX Administrator profile > User Management > Persons > Persons > choose the user and click on the button “Login Properties” > change the “Authentication Mode” from LDAP to MEGA
2- Then click on the button “Set Password” and type the password that you want.
3- When you finish the investigation, just set back the “Authentication Mode” to LDAP
Please let me know if this work for your.