Showing results for 
Search instead for 
Did you mean: 

License problem

Occasional Contributor

License problem



We are currently experiencing problems with our licenses .


Indeed , we are supposed to X token of licenses and N (N < X) users connected we have no access to these licenses.


Example: we have 5 licenses ARC , ARC 3 users logged asking and only 2 with this license .


You would know from where could come from this?

3 Replies

Re: License problem

Try Cleanup from License utility if that does not work try reset license configurations.

Occasional Contributor

Re: License problem

what do you mean reset license configurations ?


Re: License problem

Hello EBelouet 

Please open a case so that we can perform further investigations.