cancel
Showing results for 
Search instead for 
Did you mean: 

IO error message

Occasional Contributor

IO error message

Hi Sir,  this error message just came up and some users cant access thier account. could you help us on this thank you

2 Replies
Regular Contributor

Re: IO error message

Probably the user transaction did not end correctly due to the error. In the MEGA administration tool, log into the environment and check the transactions in the environment for all users. There is probably a user which has a transaction on the systemDb still but not on a normal repository. This is preventing the user of logging in. If that is the case, delete the systemDb transaction and he will be able to log in again.

 

regards

 

stijn

Occasional Contributor

Re: IO error message

Hi Stijn,

 

Thank you so much.,

 

Regards,

Gwekoh