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Hopex Web client : Getting error "Macro execution failed" on dispatch

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Occasional Contributor

Hopex Web client : Getting error "Macro execution failed" on dispatch

Hi community,

Since a few days or weeks, I do not know exactly when, the Hopex Web client shows a "Macro execution failed" when using the dispatch button. This happens even when no data has been updated, like right after login. The updates are correctly saved, the Web client seem to function properly except it gives this error message. Does anyone have a clue to avoid this message poping up ?

 

2 Replies
png MEGA
MEGA

Re: Hopex Web client : Getting error "Macro execution failed" on dispatch

Hi,

 

The error message is pretty generic. In order to find out which marco was failed to execute or why is it executing without data change, you can find more details in the error logs.

 

Logs:

HOPEX Supervisor (right click --> Logs --> daily logs) or

Window Front-End (help  --> Technical Support --> Error Logfile --> Edit)

png MEGA
MEGA

Re: Hopex Web client : Getting error "Macro execution failed" on dispatch

If you are still encountering the issue when dispatching, feel free to submit a ticket to Support via Support Center in the Community Site. The Support team will happy to assist you with the issue.

 

Thanks!