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Error when running V2R1 Update 3 installer - "UpgradeHF.mol not found in the file table"

Solved
Occasional Contributor

Error when running V2R1 Update 3 installer - "UpgradeHF.mol not found in the file table"

I've searched the MEGA community, and online generally, not having any luck finding a solution for this.

 

I'm running Update 3 on our DV server -- I have copied the environment folder from production, and our DBA copied the database from production to development as well.

 

When running HOPEX_V2R1_U03.0.exe I get the error "Error 2715. The specified File key ('UpgradeHF.mol') not found in the File table." Screenshot attached. I re-downloaded the update .exe directly to the server, in case there was a file transfer error.

 

I've found the UpgradeHF.mol file in both DV and PR, in the same location, same file date and size: E:\apps\MEGA\HOPEXV2R1\Mega_Std; I've tried running the patch .exe from that folder and the parent folders, still no luck.

 

Any guidance appreciated..

3 Replies
MEGA

Re: Error when running V2R1 Update 3 installer - "UpgradeHF.mol not found in the file table&quo

Hello Kaiken

 

See this KB https://community.mega.com/t5/custom/page/page-id/mega-kb-solution?sid=50157000001HPFsAAO

 

If the issue persists, open a case so that we can perform further investigations.

 

 

Jerome
png MEGA
MEGA

Re: Error when running V2R1 Update 3 installer - "UpgradeHF.mol not found in the file table&quo

Hi Karen,

 

Thanks for reaching out and submitted this case to Support. I have emailed you the procedure for the solution which similar with the Knowledge base that Jerome has provided. Please let me know if you have any questions.

 

Thanks,

Philip

Occasional Contributor

Re: Error when running V2R1 Update 3 installer - "UpgradeHF.mol not found in the file table&amp

Thanks Jerome, that fixed it, the update ran successfully now.

 

Not sure why that article isn't returned when I search the site for "UpgradeHF.mol" -- it's definitely the answer I was looking for.

 

thx, Karen