I have two different customers, both running in a Citrix environement on Hopex V1R3 CP14 Windows client, where they are getting the following error when trying to convert a Report into PDF:
Shell Error 5 on file Error: The report cannot be run. : The operating system denied access to the specified file.
Excel and Word works fine, only PDF dosnt work. Any ideas? I guees it might have something to do with access right/security settings on the citrix servers.
Solved! Go to Solution.
There is a known issue in the thrid party component used to generated PDF.
Fixed with HOPEX V2.
In the meantime with HOPEX V1R2-V1R3, change permission to the folder Mega_Std of tyhe HOPEX installation
Enable permission 'modify' for users running HOPEX process
It could also be another error related to a specific report template.