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Error installing Mega V2

SOLVED
Contributor

Error installing Mega V2

Hello,

 

We have installed mega v2 on one of our servers and face the following error on trying to open mega after installation

 

"The program cant start because api ms-win-crt-stdio-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem"

 

Pleasse help us resolve this

16 REPLIES
MEGA Partner

Re: Error installing Mega V2

Hi,

 

Please install "Visual C++ Redistributable for Visual Studio 2015".

 

Link to donload: https://www.microsoft.com/en-us/download/details.aspx?id=48145

 

Make sure to download the 32 bits’ version, file “vc_redist.x86.exe”.

 

Regards,

Asim

Highlighted
MEGA Partner

Re: Error installing Mega V2

Hi Smitakasinath,

 

Did you install Hopex V2 on a new server or just upgrade on V1R3 or other version?


Regards
Azim

Contributor

Re: Error installing Mega V2

Hello Azim, 

 

Yes, that helped . 

Once installed , it started working and now we get the following error on the web client/web front end- we have created a brand new environment/repository(sql based)

 

Error occured for license: Startup impossible because no license is identified. Ensure a license is installed.
Error occured for SubProcess - mgwmapp.exe: fail to instanciate, code 0x80080005 (Server execution failed )
Error occured for security key: Invalid Security Key
Warning occured for database: GBMS database (environment VGMSProductionV2Test) deprecated for hopex
Error: No environment found for this site.
 
We are able to login via the windows client into the same environment
 
Any clue as to what the problem might be?
Contributor

Re: Error installing Mega V2

installed on a new server for now

MEGA Partner

Re: Error installing Mega V2

Hi,

 There is a least two errors from what I can see in your post.

 

1. The security Key is invalid, probably because you have installed V2 several times on the same server ?

2. One of your repositories is in GBMS format. ou can only use a RDBMS database lige SQl or Oracle.

Contributor

Re: Error installing Mega V2

Hello,

 

After deleting the File based environment we dont see the warning any more

We have uninstalled and reinstalled V2 on the same machine- would that cause a problem?

Is there a way to reset the security key in any way?

Contributor

Re: Error installing Mega V2

Also, the error message has now changed to:

 

MEGA HOPEX

Error occured for license: Startup impossible because no license is identified. Ensure a license is installed.
Error occured for SubProcess - mgwmapp.exe: fail to instanciate, code 0x80080005 (Server execution failed )
Error occured for SSP: SSP is not Ready
Error: No environment found for this site.
 
Have verified that the MegaSiteProviderService is running, restarted it, and restarted IIS as well
MEGA Partner

Re: Error installing Mega V2

It looks like you do not have a license running

Contributor

Re: Error installing Mega V2

I tried to restart the Site Provider Service again, and now the message about security key reappears:

 

 
 MEGA HOPEX
Error occured for license: Startup impossible because no license is identified. Ensure a license is installed.
Error occured for SubProcess - mgwmapp.exe: fail to instanciate, code 0x80080005 (Server execution failed )
Error occured for security key: Invalid Security Key
Error: No environment found for this site.
We have verified that logging in to the windows version works, so its a bit puzzling when the error indicates no license is there.
Also, the username which  we specify during installation has been added to our license file.
 
Is there any documentation on how to reset the security key?