cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error in Diagrams Preview

Solved
Highlighted
Contributor

Error in Diagrams Preview

Hi, 

 

Each time I'm using the "Preview" menu on an application (right-click application - Preview...), if the application is displayed in a Technical Infrastructure diagram or in a City Planning diagram, I get the following error when trying to navigate through all available diagrams:

 

A server error has occurred.

Page reloading is recommended.

 

Then we are not able to navigate thought the available diagrams. 

 

Is it a bad setup on our side or something that can be fixed? 

 

Error.png

 

We are on V1R2 CP04

 

Thanks for your help.

 

Simon

 

5 Replies
Contributor

Re: Error in Diagrams Preview

What does the log says about that error?

 

The internal server error 500 is because the server had gotten request that it can't handle. Reseaching in the log will give you more inside what exactly went wrong

Contributor

Re: Error in Diagrams Preview

There are so many logs... which one should I look at? I mean in which location/file should I check?

MEGA

Re: Error in Diagrams Preview

Hello Simon

 

If this error can be replicated, I propose you open a case with MEGA Technical Support

You can use this form

Jerome
MEGA

Re: Error in Diagrams Preview

Hello Simon

 

Did you find a solution?

 

If this error can be replicated, open a case with MEGA Technical Support

If you have found a solution or if this issue is no longer important, tell use so that we close this thread.

Jerome
Contributor

Re: Error in Diagrams Preview

It seems to work now. We have updated to V1R1-CP07 since the question was asked, maybe it was fixed by the version.

 

I will close the thread.