La Casa de papel y su plan estratégico para ejecutar los procesos que la llevaron a ser la serie más exitosa. Es una lección de estrategia, como en el libro del Arte de la Guerra de Sunt Zu, aplicable a los negocios. Nos muestra cómo la captura de la estrategia, el diseño de los procesos para lograr los objetivos, la prevención y gestión eficaz de los riesgos puede conducir el éxito de un proyecto en las organizaciones.

Edison Energia, part of the Edison Group, implemented a business process mapping program resulting in increased visibility, collaboration, communications, and ultimately a successful business transformation. Our Q&A with Cristina Macchi, Edison Energia’s Quality & Process Innovation Manager will tell you how Edison used MEGA’s business process analysis tool and what key benefits they’ve experienced.

Customer journey mapping is crucial to helping your company improve the customer experience and building brand loyalty. Now to argue for it.

Business modernization. It sounds like a massive undertaking – and it can be – but it can also be one simple initiative that enhances the way you do business. Moving to the cloud, adopting new technologies, and digital transformation are usually large-scale modernization initiatives, but small projects that move your company forward count as well. Modernizing your business, or saying it in a less intimidating way, updating how you do things, can really be as simple or complex as your needs require. It’s easy to put off investing in modernization because it sounds like it will take too long to achieve and be very expensive, but it can be just one change to your company that improves a business process.

Resumen del webinar "Habilitando un modelo operativo centrado en el cliente en servicios financieros". Encuentre un resumen de las tendencias  top del sector financiero y de los pasos a seguir para sentar las bases de una transformación digital exitosa,  centrada en el cliente en servicios financieros.

 Has “customer journey” become one of these cliched and over-used phrases – a quick Google search of the term currently generates just under 23 million results in less than half a second – or is it worthy of its popularity?