Given the choice, this would be a fast engine, leather seats and the highest comfort all the way: even when we start listing the potential drawbacks, it still seems a good choice. Seeing all the options can lead us to forget the original requirement, running the risk of attempting to create the most powerful system possible, which is ultimately abandoned because it failed to achieve the desired goal.
Whether you are looking for business transformation or GRC tools, we quite naturally select systems based upon our key objectives: getting from A to B on the road and comfortably with the potential to take the flock I have just bought on holiday! We start with how tools achieve these objectives during demos, but then also how much more they can do for us: a functional van, a livestock trailer, a 4x4…
Standard features sometimes seem too restrictive or not exactly to our taste: seating is not very comfortable; I may need to add some space if I owe cows one day too; grey is really a sad color: what about yellow? We request configurations and customisations before we have even explored what is possible with the standard features.
We think about what we might need in the medium or long term: about this specific case occurring in a tiny percentage of cases that we might need to support; we may not find a field they like and so need to grow backup grass at the back of the van; about reports we might have to support or required to make instant decisions based upon our own clever calculations; what about a flashing light telling me when to break; about cool features we could provide to end users and enable them to do more or do more for them.
From the very functional van we originally looked at, we now see emerging a limo-like vehicle with all options activated and here we are, discussing more about how to configure advanced options; we have dreams of integrating a voice-responsive expresso machine, adding another set of doors on the roof and setting up THE red button pushing our vessel in the sky.
Don’t get me wrong, I would love to be flying in my car sipping freshly made espressos, although I am not sure livestock I might own would appreciate the ride! Mais retournons à nos moutons…
Wait…what did you say we were looking at? How about we trial that first?
We all too often spend time and effort changing or developing advanced features that might be of use one day without even understanding what is already functional and useful in the tools we acquire. We define over-engineered reports to then hear users complain about the lack of clarity on what is needed to make them work. Don’t create the multi-function limo out of a van to transport your sheep: stop over-engineering and exploit what the tool offers to the full first.
Begin the journey by defining the type of tool you require based on your objectives and select the one that closely matches your requirements. This will involve undertaking a deeper analysis of the core concepts of the tool to understand what they have been designed for. Map those concepts to the reality of your information system and the data you currently manage.
If gaps between the solution and what you require of it exist, they will show during this first example consolidation exercise. List and prioritise those requirements but also discuss :
Find the right compromise between quality and speed: you may need to start with a smaller scope than what you had in mind to keep a reasonable timeframe and show results before expanding it. Communicate, engage the right people: that can (and will) take time.
Sure everyone wants the newest, the best, the shiniest new tools and technologies especially when it comes to supporting something as fundamental as your business, but in reality going over and beyond the required specification is not always the answer. Indeed future needs should always be taken into account but starting small and staying focused while selecting a tool is key. In today’s fast moving world, many tools are designed to be modular yet fully integrated, and scalable to provide agility and grow as your business needs change. These tools are essential in supporting your needs from the very beginning of your journey right until the very end.