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[Q&A] Edison Energia: Increasing visibility & collaboration through a process mapping program

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Read the full case study for an efficient business process mapping program on our website.

Can you tell us a little about Edison Energia and your department?

Edison Energia is part of the Edison Group and provides Italian consumers with electricity and natural gas, as well as innovative home solutions for comfort and well-being. For business customers, Edison offers tailor-made solutions suited to companies and professionals’ specific needs. We were established in 1884 and employ about 4,000 people in Europe, Africa, and the Middle East.

The Quality & Process Innovation function supports the gas and power division in defining, updating processes, and formalizing documents. Looking back over our long experience in process mapping, the three key pillars have remained been business needs and development, instruments, and people.

What challenges was Edison Energia facing when you began exploring enterprise architecture tools?

In 2008 Edison decided to enter the mass market. The company was becoming increasingly customer centered and received the ISO 9001:2000 Certification, awarded for meeting the needs of customers and other stakeholders while also meeting statutory and regulatory requirements. It was during this time that we learned about MEGA. We immediately realized the potential of an enterprise architecture tool and how it can answer our need to design an end-to-end customer experience. Three years ago, we wanted to implement the new ISO 9001:2015 requiring the organization to be Risk Based Thinking and that’s when we realized we needed a tool that could handle processes including risks and controls.

How has MEGA’s solutions been used at Edison Energia?

MEGA’s business process analysis tool supports the organization in mapping processes and all the elements that contribute to this process. I like to describe a process like a daisy: each petal is a process component. MEGA’s solution has allowed us to trace each petal of the process in a unique repository: the company organization, processes workflow, procedures, activities in house and outsourced, operational instructions, processes’ owners, customers touch points, operational risks, sector regulation, KPIs and systems. Additionally, MEGA’s platform allows us to share information with internal stakeholders through an online portal and this was extremely valuable.

What results have you seen from using MEGA’s business process analysis tool?

We’ve been able to support the business in the development of new projects through a representation of the whole pipeline by highlighting only the processes involved. This allows us to provide a complete picture of the end-to-end process for new projects and products, and all the connections between processes. This shared view of the organization and connections between the different functions enables us to control business transformation.

Other benefits we’ve experienced since implementing MEGA’s solution include:

  • Having a smart instrument to design organization processes
  • Generating workflow and process documents at the same time
  • Having a repository containing all the processes and being able to share information throughout the organization thanks to a mini-site
  • Ability to incorporate company organizational changes quickly
  • Ability to create reports according to the business needs (i.e. KPIs, risks)

All the results we obtained over the past years were possible thanks to the dedicated process team that communicated to all colleagues the importance of working by processes to work better. The next step for us will now be enriching our platform to enhance the support of other business areas and bring more internal stakeholders to the platform.

Interested in learning more? Read Edison Energia’s customer story.

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Read the full case study for an efficient business process mapping program on our website.

Can you tell us a little about Edison Energia and your department?

Edison Energia is part of the Edison Group and provides Italian consumers with electricity and natural gas, as well as innovative home solutions for comfort and well-being. For business customers, Edison offers tailor-made solutions suited to companies and professionals’ specific needs. We were established in 1884 and employ about 4,000 people in Europe, Africa, and the Middle East.

The Quality & Process Innovation function supports the gas and power division in defining, updating processes, and formalizing documents. Looking back over our long experience in process mapping, the three key pillars have remained been business needs and development, instruments, and people.

What challenges was Edison Energia facing when you began exploring enterprise architecture tools?

In 2008 Edison decided to enter the mass market. The company was becoming increasingly customer centered and received the ISO 9001:2000 Certification, awarded for meeting the needs of customers and other stakeholders while also meeting statutory and regulatory requirements. It was during this time that we learned about MEGA. We immediately realized the potential of an enterprise architecture tool and how it can answer our need to design an end-to-end customer experience. Three years ago, we wanted to implement the new ISO 9001:2015 requiring the organization to be Risk Based Thinking and that’s when we realized we needed a tool that could handle processes including risks and controls.

How has MEGA’s solutions been used at Edison Energia?

MEGA’s business process analysis tool supports the organization in mapping processes and all the elements that contribute to this process. I like to describe a process like a daisy: each petal is a process component. MEGA’s solution has allowed us to trace each petal of the process in a unique repository: the company organization, processes workflow, procedures, activities in house and outsourced, operational instructions, processes’ owners, customers touch points, operational risks, sector regulation, KPIs and systems. Additionally, MEGA’s platform allows us to share information with internal stakeholders through an online portal and this was extremely valuable.

What results have you seen from using MEGA’s business process analysis tool?

We’ve been able to support the business in the development of new projects through a representation of the whole pipeline by highlighting only the processes involved. This allows us to provide a complete picture of the end-to-end process for new projects and products, and all the connections between processes. This shared view of the organization and connections between the different functions enables us to control business transformation.

Other benefits we’ve experienced since implementing MEGA’s solution include:

  • Having a smart instrument to design organization processes
  • Generating workflow and process documents at the same time
  • Having a repository containing all the processes and being able to share information throughout the organization thanks to a mini-site
  • Ability to incorporate company organizational changes quickly
  • Ability to create reports according to the business needs (i.e. KPIs, risks)

All the results we obtained over the past years were possible thanks to the dedicated process team that communicated to all colleagues the importance of working by processes to work better. The next step for us will now be enriching our platform to enhance the support of other business areas and bring more internal stakeholders to the platform.

Interested in learning more? Read Edison Energia’s customer story.