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Error searching on web client

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Contributor

Error searching on web client

Hello,

 

Hopex V2 installation with web front end. User enters a search phrase, Mega is working for 10-20 seconds and displays error:

Error2.png

Error details:

Error1.png

Session is aborted and user has to login again. Any hints or should we open a support incident?

 

Thanks,

jang

1 REPLY
MEGA

Re: Error searching on web client

This type of error is typically caused by insuffient IIS settings. Please find the recommended settings below.

Recommendations

 

Idle Time-out (minutes)

Default IIS value: 20.

MEGA recommendation: keep 20.

 

Regular time interval (in minutes)

Default IIS value: 1740 (29 hours).

MEGA general recommendation: 0 (disabled)

For advanced case, customer can decide another settings

 

Scope of application

 

This applies to different IIS applications pools installed by HOPEX:

  • HOPEX
  • HOPEX2