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Blog EN - Business & IT Transformation
Read expert views on the newest business and IT transformation trends.
customer journey buzzword.png
Business Transformation

Is customer journey a buzzword, or is it here to stay?

 Has “customer journey” become one of these cliched and over-used phrases – a quick Google search of the term currently generates just under 23 million results in less than half a second – or is it worthy of its popularity?

BB-Mega
3 weeks ago
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493
GDPR-Facebook-debacle.png
Risk Management

Will the Facebook Debacle Finally Wake Everybody Up?

Hey, wanna take a quick Facebook survey? It’ll be fun – we can learn what type of animal or color best represents your personality, or some other silly thing like that. All it will cost you is all the micro-specific data that has been collected about you. Oh, you’re not into those quizzes and surveys? No problem, because if any one of your Facebook friends has ever consented to one of those, there’s a possibility that connection gave somebody else access to your data anyway.

mhebda
23 March 2018
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Digital Transformation

Don't rely on shamrocks, rainbows, and lucky charms: How to select the best enterprise architecture

This St. Patrick’s Day, wouldn’t it be nice to have a pot of gold and the luck of the Irish on your side when selecting an enterprise architecture (EA) solution that’s most appropriate for your organization? As enjoyable as it sounds to pour yourself a rich, smooth, creamy pint of Guinness, and leisurely ponder which EA tool to select, there are better, more effective methods for deciding on the right tool. After you’ve done the work and chosen the best EA tool for your company, then by all means have that Guinness – you’ve earned it!

ElsbethMcSorley
15 March 2018
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523
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Business Transformation

Foster Innovation and Align with the Business Thanks to Enterprise Architecture

Ten years after the 2008 financial crisis, analysts are now predicting that the U.S. economy will remain robust in 2018. The stock market has hit record high after record high in 2017, and many companies are reporting strong earnings. In this context of business growth, innovation and digitization are a key success for companies, and IT departments have a key role to play. 

gabrielg
8 March 2018
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436
how-customer-experience-is-driving-business-transformation.png
Business Transformation

How customer experience is driving business transformation in 2018

The New Year is here and along with it come our new goals, resolutions, and hopes for an exciting, transformative, and successful 2018. Businesses are also busy planning their goals for the year and one big 2018 goal that is trending and will transform business this year is a renewed focus on improving customer experience.

ElsbethMcSorley
1 March 2018
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629
Customer experience just got even more crucial.png
Business Transformation

Toys R Us and Maplin: Why customer experience just got even more crucial

Many theories have already emerged to explain and make sense of the recent collapses of Toys R Us UK and electronics retailer Maplin. These follow well-publicised problems for other household names such as New Look and House of Fraser, as well as a range of other national retailers in the UK.

BB-Mega
1 March 2018
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492